Delivery Regions and Time
We ship to the United States, to European countries and to many other countries worldwide. Shipping options and prices are listed in your cart once you select your destination country; for countries for which the cart lists no shipping option, we send your shipping quote on WhatsApp.
Dispatch time: your order is handed over to the carrier within 1–7 business days after you have paid the price in full; with a bank transfer, the period starts on the day the full amount is credited to our account.
Transit time (after dispatch): to the USA, 3–9 business days with economy services and 1–5 business days with express services; to Europe, 3–9 business days with economy and road services and 1–7 business days with express services. The transit time stated by the carrier for each shipping service is shown in the cart next to the name of the service.
Delivery Terms
- USA — all-inclusive delivery (DDP): import duties and fees are calculated as a separate line in the cart and included in the order total; you pay nothing on delivery.
- Other countries — delivery to your address (DAP): customs duty, import VAT and other import taxes are not included in the sale price; you pay them on arrival (VAT-registered buyers may deduct the import VAT in accordance with the rules of their own country). In the European Union, customs duty is 0% with the A.TR movement certificate; we prepare the export documents.
The delivery term and the import tax conditions that apply in your country are shown in your cart before you place your order.
Brushed Piqué products are shipped to the USA after the flammability test (16 CFR 1610) has been completed; your dispatch date is confirmed on WhatsApp before you pay.
Shipping and Tracking
Shipment is carried out through our logistics partner ShipEntegra's contracted carrier network (UPS, FedEx and ShipEntegra economy/express services; road freight to Europe). When your order is handed over to the carrier, your tracking number is sent to you.
Damage or Shortage Notification
If there is any damage or shortage in the shipment you receive, notify us in writing within 8 days of delivery, with photographs and documentation. We supply missing products or refund their price; we replace damaged products or refund their price.
Returns and Exchanges
Our sales are commercial (B2B) sales; returns are not accepted except for defective or incorrectly shipped products. We replace the defective or incorrectly shipped products you report within 8 days of delivery, or refund their price. Where a return is required, you send the products with the carrier we indicate; we bear the transport cost.
Documents
A commercial invoice and a packing list are issued with each shipment; the movement and origin documents required for the destination country (A.TR, EUR.1) are added.
Salim Örme Tekstil San. ve Tic. Ltd. Şti. · Beştelsiz Mah. 130. Sok. No: 11-I, 34020 Zeytinburnu / İstanbul · E-mail: info@colorcolucci.org · Tel/WhatsApp: +90 532 486 55 38 · colorcolucci.org